All our tiles are decorated by hand, therefore a certain
amount of variation is to be expected. With this in
mind it is important that you examine your tiles before
they are fixed, so that should there be any complaint,
replacements can be made with a minimum of inconvenience.
Tiles of Stow Limited are unable to accept complaints
after tiles have been fixed.
The information and sizes in our website are as accurate
as possible. If you have any queries, please phone
for further information. Tiles of Stow Limited reserves
the right to update and change specifications as and
The colour reproduction on our website is as accurate
as your browser and computer will allow. However, variations
are bound to occur, which are beyond our control. If
you are in doubt, ask us for samples to be sent (see
price list) to see exactly what you will be ordering.
Make sure that you have ordered enough tiles to complete
your project as later batches may differ.
Most plain ceramic tiles are subject to variation.
It is important that before fixing, they are graded
and checked so that a pleasing mix is achieved. Under
no circumstances can Tiles of Stow Limited accept complaints
after tiles have been fixed. Make sure that you have
bought enough tiles to complete the job, as later batches
The majority of glazed tiles with a shiny surface
are unsuitable for work-top use. Tiles of Stow Limited
cannot accept responsibility for tiles that have become
scratched or damaged due to improper use.
Most ceramic tiles are subject to 'in-service crazing'
over a period of time. Such crazing is a characteristic
of glazed tiles and not an imperfection.
All floor tiles must be examined before they are
fixed, so that if there is any complaint, replacements
can be made. Hand-made and machine-made terracotta
floor tiles, slate floor tiles and stone floor tiles
are sold subject to the condition that their nature
is fully understood and accepted. They are also sold
on the understanding that the procedure for laying
and sealing is understood. (Instructions for laying
and sealing terracotta, slate and stone floor tiles
are available on request.) Under no circumstance can
Tiles of Stow Limited accept complaints after tiles
have been fixed; neither can we accept responsibility
for badly laid and sealed tiles.
Quotations and Price
- All quotations given may be subject to variations
in costs that are beyond our control.
- Any quotation given will remain valid for a period
of 30 days from the date of issue. After this
period, Tiles of Stow Limited reserves the right
or withdraw the quotation without any liability.
- A charge will be made for designs, travelling expenses
and other reasonable disbursements (other than
those already quoted for) which are incurred due
unforeseen circumstances. Further to this, if
a change to an order is made, any previously agreed
will become null and void.
- When quotations are supplied from measurements
made by us, we will add 10 % extra for cuts and
breaks that may occur during installation. If more
are consequently needed to complete your project,
they will be charged at normal current prices
plus any carriage charge necessary.
Drawings, Plans and Specifications
Any drawings or specifications supplied are approximate
unless otherwise specified. Every care is taken to
ensure that any measurements which are given on a plan
or drawing are correct. However it is impossible to
predict the exact problems that may arise during fixing,
and therefore Tiles of Stow Limited cannot take any
responsibility for any unforeseen problems that may
arise when the tiles are fixed.
Replacement of Faulty Goods or tiles surplus to requirements
- Any faulty tiles must be reported in writing within
three working days. Under no circumstances can Tiles
of Stow Limited accept a complaint if the tiles have
- Please measure carefully, as we cannot accept returns
of tiles that are surplus to requirements. When your
tiles arrive, please check them, and if there has
been any damage in transit, please advise us immediately.
We will, wherever possible, rectify the order within
one working week. Because your tiles will be made
to order, we regret that we cannot accept returns
because you decide that you do not like them. It
is therefore essential that you are sure that the
tiles you order are the ones you want, before you
place your order. If you are in doubt, please use
our sample service, so that you are sure of what
you are buying.
- Our liability in the case of a valid claim for
defective tiles is restricted to the full purchase
price or replacement with tiles to the same value.
Under no circumstances can labour or consequential
costs, due to any imperfect tiles, be paid by Tiles
of Stow Limited. The customer and the tiler must
take responsibility for checking the tiles for imperfections
before they are laid, and take responsibility for
laying the tiles correctly.
- Although we endeavour to give the best advice
as to a tile's suitability, the customer has to take
responsibility for assessing this, and for the circumstances
in which it is to be fixed.
- Tiles of Stow Limited cannot accept responsibility
for damage to goods caused by wear and tear, abnormal
working conditions, accidental breakage, misuse or
Terms of Payment
Plain tiles, single decorated tiles and small panels. Full payment must be made with your order.
Murals or any special orders. On your approval of our quotation, we ask for a 50% deposit. On completion of your order final payment must be made one day before despatch of goods by credit/debit card or four working days before dispatch for cheques.
Tiles of Stow Limited reserve the right to refuse
countermand in the case of goods despatched or in the
process of manufacture or where we have been directed
by the client in writing to purchase goods not normally
kept in stock.
In the case of cancellation, all or part of any deposit
placed will be retained to defray our resulting costs,
without prejudice to our right to claim from the customer
a further sum where the full deposit does not cover
our total costs. Final payment for goods supplied must
be paid at least four working days before collection
or delivery of those goods, unless otherwise arranged
Should payment not be made by any dates previously arranged, Tiles of Stow
Limited reserves the right to charge 2% per month of any outstanding amount
owing on an order, until payment has been made.
Credit is given to customers at the discretion of
Tiles of Stow Limited. Where a credit arrangement is
made, payment shall be due within the time period agreed.
Tiles of Stow Limited reserves the right to charge
2% per month on outstanding accounts.
For all deliveries we will quote a delivery time depending on the type of tiles and the service you choose. When your tiles are delivered, please check your order is correct within three working days. (See 'Replacement of Faulty Goods' above). If your tiles are being sent direct to site and you are not able to check them personally, your tiler MUST be made aware of the tiles you have chosen, in order that he/she can check them on your behalf.
It is ABSOLUTELY ESSENTIAL that you allow extra time prior to installation in case your order is inadvertently delayed or incorrect. Tiles of Stow Limited cannot accept responsibility for consequential costs in lost working time in the unlikely event that your order is incorrect, faulty, delayed or postponed.
Bacs Transfers (Bankers' Automated Clearing Services)
Due to fraudulent activities relating to bank transfers, Tiles of Stow Ltd have implemented the following policy with any transfer of funds into its bank account. Please read these carefully BEFORE you make any transfer of funds into our account.
If you are transferring funds into our account please make sure that you double check that you are putting in the correct amount! For security reasons, Tiles of Stow Ltd reserves the right to retain overpaid funds for the time that it takes to verify that the funds and the account that they are drawn on are genuine and have been cleared. Please note that we also retain the right to pass on any bank charges that may be incurred due to any error made on your part. We will send out your goods 3 – 5 days after the transfer has been made to ensure that the funds are genuine.
© Copyright on all designs and decoration
will remain that of Tiles of Stow Limited
Your statutory rights are not affected